INUKA DOESNT PROVIDE PROPER SUPPORT

I HAVE RECIEVED THE WRONG PRODUCTS.. I REPORTED THIS AND YET AGAIN MY EMAILS ARE BEING OVER LOOKED. AGAIN I TRIED CALLING THE OFFICES N THERES NO ANSWER. I CANT KEEP NEGLECTING MY CUSTOMERS BECAUSE INUKA DOESNT PROVIDE ANY STABLE SUPPORT FOR THEIR AGENTS... WHAT AM I SUPPOSE TO DO WITH A PRODUCT I DID NOT ORDER AT ALL???? YES PERHAPS ITS A MINOR MISTAKE BUT WHY IS NO ONE REPLYING