Frustrated

I have had no joy with my last order which was placed on 20th September 2020. I have used the same ordering channel, whatsapp and the same codes for my order and for payment. I have been happy the service all this time as I would get my orders with no hassle.

Now all of a sudden when I kept inquiring about my order and I was not given an answer as to why my order has not been dispatched on 2 occasions and the third time I was told that the money that I deposited went to another member's account, which is strange as per the previous paragraph. I spoke to that specific member and was advised that the money was moved to my account. Then I get a call telling me that I have less than R900 in my inuka account whereas I deposited R1400. The consultant let's me know that I owed around R500 and that amount was taken from my recent deposit. So please tell me how is it that I was never informed that my account is in arrears and how is it in arrears when I pay more than my order amount every time I order.

I am beyond frustrated at this point. And I actually want that order canceled and my money refunded.