Disgusting, unprofessional, pathethic service

I registered a new member (downline) on the 31st of August 2020 and sent the money (an amount of R1500) for new registration via eft using the same account that i normally use when placing an order (my absa account) quoting my reference number. I Sent the application form via email at inuka. Its been exactly a month now and the client still hasn't received her pack. I've tried lodging a complaint several times via inuka whatsapp contact that i normally use for complaints, I also called two weeks back but still nothing. This is totally unacceptable, this is unprofessional, i cannot accept. If this is how they do business then they are selling us dreams which will not come true. In the eyes of people who have joined the business under our name, we now appear as ******. Please send back the money so i can give the client her money back.