1 reviews | Active since May 2011
Disgusting service! Pathetic management!
We stayed at intundla over a night and had the worst experience ever! Never again will we set foot on that awful piece of pathetic attempt of a game lodge. We phoned the week before our booking to inquire about their prices and ask for a quote. We got quoted for a single room after paying for that room : I phoned to explain that there are four of us and we would need another room. This is after they explained that each room has 2x bedrooms. When we arrived we were given 2 sets of keys to the 2 x rooms. We stayed the night, had the most horrible and cold food there and lousy service. The toilets stink and are not maintained the beds are hard and horrible to sleep in. They have broken heaters in their rooms plugged into dangerous overloaded electrical sockets. They don't put fresh milk out for their guests and the cutlery they have our for the coffee was not even washed! As we were about to leave : they tell us we still owe them money because they misquoted incorrectly. As we were standing there, an Afrikaans woman generated a new quote and concluded that we have an additional R900 to pay because we were four people and they have quoted ss for 2x people per room.
Khumi accepted a quote for 2 singles and preceded to bring 2 additional people with. When told to pay for those people on the same day as check in, the response was to deal with it later. The lady who 'generated' the invoice was the coordinator on duty and was following instructions from the operations manager. This client did not owe money because she was misquoted, it was because they were additional delegates. Upon check out the client said she does not have the money to pay it then and you would pay it at the end of the month and refused to pay saying they do not have a credit card. When said client became aggressive in the office is when they were instructed to call the police for a statement before departing without paying. It was then that payment was made via credit card. The feedback received in writing from clients who stayed on the same date, one on hello peter, was fantastic. A bad comment or experience which is justified is constructive, threatening to have our business closed down, by this client, and slander is not.
Khumi accepted a quote for 2 singles and preceded to bring 2 additional people with. When told to pay for those people on the same day as check in, the response was to deal with it later. The lady who 'generated' the invoice was the coordinator on duty and was following instructions from the operations manager. This client did not owe money because she was misquoted, it was because they were additional delegates. Upon check out the client said she does not have the money to pay it then and you would pay it at the end of the month and refused to pay saying they do not have a credit card. When said client became aggressive in the office is when they were instructed to call the police for a statement before departing without paying. It was then that payment was made via credit card. The feedback received in writing from clients who stayed on the same date, one on hello peter, was fantastic. A bad comment or experience which is justified is constructive, threatening to have our business closed down, by this client, and slander is not.