Introstat does not care about customer service and do not take responsibilty!

This company does not want to take responsibility for messing up anything!

Our company bought a printer from them with a extended HP warrantee.

They failed to activate out extended warrantee, when our printer broke then only did we learn this from Buyiswa and Ashwill.

Not to mention the difficulties we had getting the printer repaired, and Introstat expected us to pay for toner so the repaired printer could be tested.

When Introstat offered a loan printer, which did not materialize after days of back and forth emails, they eventual provided us with one....

We then learnt that our printer is not repairable and with a extended warrantee we should be able to have have our machine replaced - but not if your supplier is Intro stats!

Introstat (Nawaal, Cindy) - informed us that our printer is not repairable but they can buy our broken printer from us for a fee of R500 and we will have to pay for a new printer.

Who is responsible for not activating our extended warrantee? Introstats! This is were it all started and the fact that this company does not want to take ownership of their negligence and they refuse to take responsibility for any other negative impact they have caused on our operation!

How ridiculous is this services - I would suggest not to buy from this company they will not offer friendly or helpful customer service but rather attempt to shift blame and get you to pay for their mistake!