BAD SERVICE/DELIVERY OF DAMAGED GOODS/NO CARE FOR SMALL BUSINESSES

Paid for an order - 1 month and two weeks after i paid for the order and escalated to senior management - there is damaged goods delivered, new costs to the the missing items, only apology letters but i am the one incurring all the losses even though they played a part in this delay and mess. I still have my money out with them and they wont remedy the situation.