Very bad service!

I have ordered 10 leather dining chairs during 2025 on order number #413. All the chairs were delivered, but 1 was damaged. I informed them immediately and requested the replacement of the chair. Intex furniture SA promised to replace the 1 chair. Until date hereof, 6 months later, I haven't received the replacement of the damaged chair, neither their communication. Very bad service! I paid for 10 chairs and only have 9 usable chairs!!