Poor Service and Poor Work ethic from Customer service IntexSa

I bought an Intex airbed about two years ago, I used it for the first time a month or two after I bought it. The bed deflated while a few hours after I went to sleep and woke up literally on the ground. I thought maybe it was because I didn't pump it enough or i dint close the valve properly so I didn't report it. I used it again after a couple of months and the same thing happened, I had to get up at the middle of the night to re-pump the bed about 2 times.

I realised that there's a problem and I contacted IntexSA via their customer care mail (***) notifying them about my issue and how they can assist me since I used their product only two times. I immediately received an automatic out of office reply from Jonhaton Booysen saying he is not available. Five days later I received the following reply with Yigal goldman Copied: "Dear Sir, Please note that we’ve only got a 6 month exchange warranty on our Intex Airbed, Kind Regards The Intex Team"

I rep**** with about 4 more emails to date asking how they can assist me to get it fixed or tell me what to do with their product to fix it but I have yet to get any reply from them. So I guess once 6 months has passed there's absolutely no support for their customers issues with their product. They have already made the sale so why care.

Just know that once you purchase their products, you are on your own as a customer. They will ignore your emails yet they say its a customer care mailbox and they wont even point you to the right direction with their own product just because 6 months has passed, that's all I got.