INTEX POOLS CUSTOMER SERVICE SUCKS

I bought a Intex pool & pump from Game in December 2018. Since then I have being unable to find any filter cartridges for the pump. I have being to Game, Makro, Pick 'n Pay, Crazy Plastics.................... al the suppliers I found told me that they have being out of stock since December..... Finally I lodged a complain on Intex SA's website telling them that I am unhappy with this and I expect them to either make filters available or refund me on the pool and pump.... Totally ignoring my complaint an consultant named Leone Marren send me an email informing me that it is R 60.00 for single filter cartridge and R 150 for 3 and there will be an delivery charge of R 100. She included that I must let her know what I want so she can send me an invoice. Regardless of them not addressing my issue - and charging me a delivery fee for something that should be on the shelves of AT LEAST the shop where I bought the swimming pool from, I was to happy to finally have hope of getting a filter cartridge so I emailed her my order. Needless to say - this is where their customer service ended.... have not heard from them since... Intex pools might be affordable - Kind of But their customer service and product support sucks !! Would not recommend it to anyone.