Product failure, NO Customer Service

We bought an airbed that we got in the camping section of Makro. Used it around 10 times, mostly indoors. Went camping over December, and our airbed tore at the seem. We had to sleep on the ground for a night, then drove 200km to the nearest town with stock to buy a brand new mattress, which was incorrectly packaged. So we paid for a queen, and got a double.

It says on their website "our affordable products are made to last". Apparently they left out the last part... "for a couple of months".

To make matters worse - they have one customer care line for South African customers, and after waiting forever to get through, they tell me that they only do pool replacements.