Disgraceful, unprofessional service Intertoy Brits

I took my Landcruiser to the Intertoy Toyota Dealership in Brits as the dash light indicated that the diff was not engaging. They said the diff activator was not working. On Tuesday 3rd and after at least 3 calls to the servicing sector Debbie said she would get back to me. Its Monday following week and I am still waiting ... On Wed 4th I phoned Toyota Fourways and made an appointment to bring the vehicle in on Thursday morning. Within 1hour they had resolved the problem - it was not the back activator but the switch. If I had taken the vehicle to Intertoy Brits it would have cost me with their faulty diagnosis about R13000 instead of the R2095 at Toyota Fways. I tried to get hold of the principle / owner of Intertoy a Mr Francois Rousseau to discuss this matter and despite being assured he would phone me back and that I could meet with him I have had no communication to date Monday 9th . This kind of service from this Toyota Dealership is why many Toyota owners in Brits take their vehicles to the Northam Toyota Dealership instead of risking it at Intertoy Brits. It certainly looks like they have good reason No communication - unprofessional - and a lack of expertise would fairly and adequately describe the "Intertoy" Brits Dealership Take your vehicle their at your peril!!