WORST SERVICE!!!!

This specific incident happened 27/10/2015, and to date has not been resolved.<br> after numerous emails and phone calls I am still waiting for feedback.<br> <br> I also came into written contact with the regional Brett, still awaiting his feedback.<br> <br> We lost a customer due to the poor service we received. The part never got delivered on the date specified, as it was in the warehouse and no one bothered to look it up on the system. The customer was out of town. We were promised delivery at certain times after the first complaint was raised, and only received the part more than two days later. <br> I was informed by Brett to forward all relevant invoices from the sale lost to Nolan (ELS branch manger).<br> <br> We have already paid for the courier service, parts and VAT on this job. <br> <br> This needs to be sorted out as a matter of urgency. As this issue is three months and counting!!<br> This could have been resolved a long time ago.<br> <br> Regards,<br> Ali