Poor pathetic Service at ITT Courier Service

I sent documents on Thursday, 02 May 2019 using the Aramex courier service from Greenacres Pick n Pay in Port Elizabeth and the document were supposed to be in East London by noon on Friday, 03 May 2019. Up to 15:30 on Monday, 06 May 2019 the parcel has not reached it's destination. I tried tracking the parcel in the morning on Monday 06 May 2019 I was assisted a lady by the name Stephanie Fritz. She promised to get back to me and never did. Out of concern I called them and made a follow-up on the parcel. I was made to hold the line for 06:06 minutes and I ended up dropping. I then called again after an hour and a lady by the name Taylor took my details and promised to get someone to get back to me. I become worried when the day went by and called them at around 15:00. Again I was made to hold for close to 5 minutes and eventually I spoke to this lady who vehemently refused to give me her name and I spent another 5 minutes discussing why she should give me her name. She eventually said she is Stephanie. She was so rude to me. She definately will affect ITT's business if she continues like that. I am really disgruntled and have not received any value for my money. Hope their management gets to see this and rectify it.