Bad service and negligence

Ilula bus service should be written off I booked a bus for 2 people from King Williams Town to Cape Town. Guess what they were picked up by a taxi to Queenstown and spent hours there with no direction they were just told the bus is gone for repairs. Later on they were back in a taxi to Beaufort West where they were told a bus will be waiting for them and when they arrived there’s no bus. Their phone is on voicemail the whole time and there’s no one to talk to such a bad service.