Application for discount at intertoll station

Last year I app**** for 4 Intertoll discount cards for my husband and son (D d P Greyling and J J Greyling) who regularly use the road to Bloemfontein. No application could be found. In February 2015 I app**** again and after phoning weekly Stephen told me that he could find no application or card. In May 2015 I went there and the supervisor, Me Selina Mo***eng, told me that they have many complaints about Stephen. Also that I should email everything to her at [Email Removed] which I did on 2nd July. After 4 weeks still no cards or anything. On 10 September I emailed everything again and got a response saying forward it to [Email Removed] which I did. The next day I phoned and Tsholofelo told me that she had received the applications and will forward it. On 19 October I phoned only to find out that Selina nor Tsholofelo are still working there. The new supervisor, Mr Velile Mandla, told me that there is no application or card under my husbands or sons name on the system. He apologised and told me to apply again in person. ( I stay 60 km from the Toll Plaza). Please can you take up the matter for me.