Extremely good service!!

Item: Intertel
Rating: 5
Author: Stefan S

I would like to thank Brett Powell (managing director of Intertel) for the outstanding service received when I tried to trace the identity of two guests who stayed at my guest house and left without settling their bill. I only had a cell number for them and a name (but no surname). I did some searching on the internet and found the website www.intertel.co.za and submitted my information on there in an attempt to trace the details from the cell number. On the same day I received a report back from Brett with ID number, name, surname and physical address. With this information I again contacted the guest and he made an immediate payment to me! Thank you for the service and I would strongly recommend you guys to anybody in my position!! Regards, Stefan

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Replies (1)

Intertel's replyOfficial

18 Jul 2016, 20:57

Hi Stefan, Thank you for the wonderful review, and also for the referrals you've made since then. There's no higher reward for us than a referral. We didn't realize quite how big a problem bilking is (or has become?) for the hospitality industry, particularly for the independent operators. We've since come up with a solution that should mitigate the risk, and we plan to roll it out in early August. I'll fill you in closer to the time, but essentially you'd be able to verify the details that each guest provides, in real-time, and at no cost to you. In the meantime, if you suspect that a guest poses a "flight" risk then send me an email with the guest's details and i'll verify their bona fides. Regards, Brett

Best regards,

Intertel's reply18 Jul 2016, 20:57

Official

Best regards,