Blown away (the good kind)

Its abundantly clear that Intertel intends to be around for years to come because they seem to make a genuine, company-wide effort to keep their customers happy. Not something that is very common nowadays. I know I can't speak for every customer interaction, i'm sure they have their off days like everyone else, but I wasn't an easy customer to please and i'm blown away by the level of customer care and follow-through. If I ever need services or products like theirs again I'll definitely go back, and I wouldn't think twice about recommending them to people I know as long as the feedback I get continues to be positive. If I may single out Angela Johnson for all her efforts, you are an asset to Intertel and I hope that they realize just how valuable you are to them. If I was in a similar industry i'd offer you a job today.