Refund

My tag skipped trips after loading it and I went to your helpdesk to claim trips on the 17th and Mr Sesing told me to come back today the 22nd I went and queued again and he advised me to go to cashier 7 for my refund and when I get there I was advised to go queue mind you the queue was very long so I couldn't. I went back to Mr Sesing asking him to postpone my date of refund on the form to tomorrow and he tells me I am not special and I can't expect a special treatment as if like I was expecting one. This gentleman is so rude and does not not how to speak to people and I cannot even stand him anymore as he is our living God and have to obey his instructions as if like we are not paying for trips. Please see if there is not athlete for me to be refunded rather than having to talk to him again