1 reviews | Active since Mar 2015
The staff member to assist me is day off
I went to Interpark Festival Mall office on Friday 23 May 2015 at 08:00. I requested to buy a monthly parking ticket as I am an employee of one of the Stores in the Festival Mall. I was told by Jane that the person who does the leasing forms is not in, she is off and coming back on Monday. There is no one else who can assist me with the monthly ticket. i should come back Monday. I mentioned to her that i find that as bad service because when one person goes off there should be someone to take over her responsibilities. I furthermore even suggested to her that the least they could do because they are inconveniencing me is to offer that they will come to our office and complete the process with me. she did not even care what i was saying, she couldn't wait for me to leave.
Good day Boshomane
Thank you for taking the time to inform us of the poor service delivery received by you as our valued customer. We would like to take this opportunity to sincerely apologise for the inconvenience caused to you at Festival Mall. The information you received was not correct. We do have more than one staff member who is able to assist in such matters, including the Car Park Manager. We would like to inform you of the steps that we plan to take in addressing this issue:
1) The relevant staff member will be retrained on the correct procedures to follow; and
2) The Car Park Manager will be tasked with ensuring that sufficient succession planning has been implemented to ensure that additional staff members would be available to assist our valued customer in the future.
Please accept our sincerest apologies once again for the inconvenience caused.
Kind Regards
Irene Pieterse
Interpark (South Africa) Pty Ltd
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Good day Boshomane
Thank you for taking the time to inform us of the poor service delivery received by you as our valued customer. We would like to take this opportunity to sincerely apologise for the inconvenience caused to you at Festival Mall. The information you received was not correct. We do have more than one staff member who is able to assist in such matters, including the Car Park Manager. We would like to inform you of the steps that we plan to take in addressing this issue:
1) The relevant staff member will be retrained on the correct procedures to follow; and
2) The Car Park Manager will be tasked with ensuring that sufficient succession planning has been implemented to ensure that additional staff members would be available to assist our valued customer in the future.
Please accept our sincerest apologies once again for the inconvenience caused.
Kind Regards
Irene Pieterse
Interpark (South Africa) Pty Ltd
***