Terrible attitude

Hi, on October 6th 2017, at Pine Arcade Interpark parking area, my brother who accompanied myself, husband and 5 year old son had a seizure whilst we waited for my husband to pay for the parking ticket. We had parked on the 4th floor and this occurred at the skybridge elevator. My husband instructed us to meet him at the car. With no cellphone to inform him of the situation I assisted my brother during the 20 minute ordeal. Two gentlemen, a cleaner and security helped me lay him on the floor with his head on my lap and helped keep him in a comfortable position so he did not injure himself. When my husband came to find us, my brother had just regained consciousness and we proceeded to the car and then the exit. I told the parking cashier about the ordeal and that we had a medical emergency and that is why we were a bit overdue with the parking time to leave. What I received was the worst attitude I ever encountered from someone in customer service delivery. He refused to listen that my brother had a seizure and asked me 'what is a fit'?!! he said he does not care I need to pay an extra R13. I said okay and I gave him the money. He said he doesn't want me to pay him I need to go to the pay station. The machine wouldn't read everyone in the queues notes including mine and he exchanged everyone's money and sent us all back to the pay station. When I went back it still refused to accept the note. So I went back to him and he refused to help me! I started shouting at this point because this ******** fool behind the glass refused to understand after about 10 minutes he finally let me pay my ticket at his counter. I asked to speak to the manager and he asked me for what there's no need for that. Pine Street Parkade I am appalled by your service delivery and will never use your services again. To make matters worse you don't even have a functioning website!!!