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carlin-hickman carlin-hickman

1 reviews | Active since Jun 2016

08 Jun 2016, 11:27

Super Bad Service and no Responce

<p>Hi there, I was an employee in Bayside Mall Table View. During this time i was renting a parking space from Interpark. As per the contract they require you to give a 1 month notice period when you cancel the contract, which i did with the Branch Manager - Theo van der Vent. Now Theo didn't say anything when i confirmed three times with him that if i hand in my card i can collect my deposit.</p> <p> </p> <p>After handing in my card and being given the run arround i am notified by one of the staff that i will receive the deposit into my account (3 April 2016 was my last day). To this day i have not received my deposit and they did not cancel the debit order from their side either which caused a R150 charge from my bank for a bounced order. Once again spoke to Theo who assured me that he would get them to pay this and my deposit all i need to do is send proof.</p> <p> </p> <p>This i have done and the accounts person - Simone Keur - is also refusing to get back to me. Now you tell me what do i do two month down the line with a so called professional company who refuses to answer phone calls or emails...</p>

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Replies (3)
Interpark
Interpark's reply10 Jun 2016, 12:17
Official

Dear Parker,

Please allow us to firstly apologise for the delay in the processing of your refund.

The delay came about when you claimed that there was a debit order transacted against your account.

This had to be confirmed before we could process your refund.

I have consulted our admin team of whom committed to have the refund deposited today 10 June 2016.

There was a definite miscommunication whereby you were told that your refund would be processed on 03 April 2016 as we would have only processed the termination after your last day of parking which in this case was 31 March 2016 and termination on the 01st of April 2016.

Once again please accept our apologies for the delay.

Kind Regards,

Theo Van der vent

Operations Manager – Western Cape

Interpark (South Africa) (Pty) Ltd

222 Durban Road, Bellville, Cape Town

P.O Box 1733 Cape Town 8000

Tel: +27 21 ********** | Mobile: +27 71 **********

********** www.interpark.co.za

EXCELLERATE FACILITY MANAGEMENT . EXCELLERATE BRAND MANAGEMENT . EXCELLERATE

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carlin-hickman carlin-hickman's update10 Jun 2016, 14:39
Reviewer Update

Brilliant, after two month I am getting a response. So now my R185 has been paid into my account, which is the deposit so thank you. What about the R150 that you said I would be reimbursed for as well? or is that also just another pipe dream/figment of my imagination?

Interpark
Interpark's reply14 Jun 2016, 16:13
Official

Dear Carlin,

As explained the 2 matters was dealt with separately and I have it on good standing that the penalty fees will be transferred into your account by tomorrow.

My apologies for the inconvenience caused.

Regards

Theo Van der vent

Operations Manager – Western Cape

Interpark (South Africa) (Pty) Ltd