poor service

Got to the gate to exit the mall parking asked them to please open the gate the lady responded by saying she won't then I said you always open then she responded you have to much pride judging me so focus has then changed from opening the gate to who I am then after she mumbles hinja I was shocked she refused to let me out nor give her name so I can report her all this happened while my wife is in the car. After 30min and a few calls I managed to leave never knew if I didn't pay a R5 I would get insulated like that so unfair felt like I am worth noting just a R5