Poor customer service

On Saturday 24 October 2015 at about 08:00 in the morning I was at Louis Pasteur Private Hospital and we were directed to use the parking in hospital owned by inter park. As it was my first time there because I'm from Durban, I parked my car in front of the level 1 parking and I notice that level 1 is for cardholders. There 2 ladies at the gate in uniform of inter park but they were busy fixing something on the card system. I hoot for their attention and greet them and ask if they are working because I was confused not knowing which gate to use because even on the other side the card issuers were out of order. I wanted to ask how do I enter the parking but the ladies answered me that they are not working there and the security guy came to tell us that we must use the level 2 parking and we will be issued the park ticket on top. I drove on top there were no clear directions on where to get the ticket except a pay station on the other direction for the out going cars. I went to park my car and ask other people on the parking where do I get the ticket and they show me the pay point for out going cars. The lady was very rude & I ask for the manager and she was also rude