Pathetic customer support

<p>I recently had an encounter with Interpark at the workshop shopping centre and I must say I am appalled at rude and *********** treatment I received. </p> <p>My brother fell through a drainage system and in the process he injured his leg and shattered his phone. The staff member working at the exit instructed me to take it up with management as they would reimburse me for the costs Ive incurred due to their negligence. What followed is the longest and most time wasting wild goose chase I've ever experienced. </p> <p>When I arrived at the management office I was told the person responsible is not available so I was given a number to call. After 6/7 phone calls to different people (each one telling me they aren't responsible for those issues and then referring me to some other clueless neandathol) I finally thought I found someone that can help called Raveen. He requested I email photos of the area as he had sent his staff over to check and they had found nothing wrong. I went back to check the following day and they had cleaned up the scene and we're obviously prepared to turn a blind eye and pretend nothing went wrong. Luckily I had taken pictures and had them at my disposal. Weeks turned to a month and some change, and I thought all my follow up emails have been ignored. Eventually Raveen got back to me and told me they do not reimburse for quotations to fix the phone and so I would have to fix it and send them the invoice stating its been fixed and for how much (R2899). Im not a wealthy guy and so this was therefore a tough and unplanned expense for me.</p> <p>The documents were submitted and Raveen was happy. A few days later, I get a call from a Raveen with a changed attitude. ****y and rude. Informing me he has managed that car park for 9 years and he's never had a problem and that they are rejecting my claim because my parking ticket had a disclaimer saying they aren't liable for any damage or loss of vehicles on the property. Obviously the damage was not to a vehicle and so I pointed that out. But this new egotistical and condescending Raveen threw it all back in my face clearing him and his team of any blame. Making it clear I've wasted months of my time following up and providing details, my money and any faith I had in his services. Im utterly disappointed. </p> <p>Interpark and its employees should be disgraced. If I could give less than 1 star I definitely would because my experience was simply a joke to any sort of customer service. </p>