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iainandkirst I

1 reviews | Active since May 2016

09 May 2016, 13:02

From pillar to post since February: still no resolution. Total incompetence and pathetic attitude.

<p>Simple, straightforward debit system to rent a bay at Cavendish, right? WRONG. Parking begins in January. End of the month comes, no debit order. Numerous phone calls in which I was told the system was offline, Shanaaz will phone me back (never does). In February I was phoned and asked where the money was and told I would be cut off for non-payment. I explained that no debit came off. A double debit was allegedly authorised for early March to account for February as well (i.e. 2 months to be taken in one go). March comes, no double debit. Still in arrears by one month. April comes and the random amount of R350 (of an R1700) bill (for 2 months now, as recall the account is still in arrears). Countless phone calls. I made a manual payment of R500 simply to 'correct' the one month of arrears, with the promise that a debit to clear the arrears had been authorised anyway (of course it never went off). May: NO debit whatsoever comes off the account! So now at the end of May, the account will again be in arrears by 2 months, after I manually caught up the one missing month. How cash flush is Interpark that it doesn't want any money? No doubt I will drive into Cavendish one day and the card will have been blocked! CC'd email to Cavendish management with Interpark went totally unnoticed. Numerous phone calls to individuals at Interpark. Pathetic attitude. Only solution is to block the debit (as you can never be sure WHEN or HOW MUCH will be taken off one's account), with my own bank, and then make an EFT each month. Amazing! And how many hundreds of thousands of vehicles is this company managaging? ABSOLUTELY TERRIFYING!</p>

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Replies (1)
Interpark
Interpark's reply13 May 2016, 06:31
Official

Dear Kirsten,

We would like to than you for your time to bring your complaint to our attention. I sincerely apologise for the inconvenience you have incurred. We have managed to determine that there was a delay in the delivery of the new lease do***ents from the site to our admin department during the period in question. We can assure you that this is not our standard procedure and there are relevant measures are in place to deal with such situations in future. I have sent an email separately regarding the debit order solution. I am certain that once we put this solution in place, we can continue with a long and fruitful relationship. Thank you for your on-going support.

Bertha Kasupe

Financial Controller -Interpark

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