Card not readable
On Wednesday evening I put my monthly card in the boom gate machine in order to exit the mall. (Norwood mall) The machine did not dispense the card and the screen read "card not readable" the security gaurd came to assist, he pressed the help button and spoke to the lady in the office explaining the situation. I was informed that my card would be brought to my workplace the following day. Thursday and Friday the card was still not returned, so I assumed it was faulty and that maybe the delay in returning it was due to the card needing to be replaced or repaired etc. I had to assume this because I was not given feedback but I was not worried because I never had issues with leaving the mall for the two days, I would press the help button explain my situation and the boom would be opened. Saturday when I was at the boom gate requesting that the lady open for me, she informed me that she did not know about any card that was taken, I explained the entire story from the beginning and eventually she opened the boom gate. Sunday I spoke to(im assuming) the same lady and asked that she open the gate for me, the lady refused and said that I should go and look for the security guard who took my card , because there was no such card in their office. That upset me a great deal because on top of the incompence of not bringing back my card from the agreed Thursday morning, not informing me about what was going on I was now expected to leave my car at the boom gate, search the entire mall for a security guard whom I was not even sure was working on that Sunday. I refused to do that and asked the lady to open the gate. The entire time she spoke with a bad attitude and clearly had no interest in assisting me. She cut the call as I was talking. I pressed the help button again and this time I spoke to a gentleman, I was so furious by the ladys' actions, I asked the gentleman for her name, I was told that her name is Lerato. So I had to explain the entire story from the beginning and thank goodness for the gentleman's understanding of his job the magic of opening the boom gate occurred after approximately 10 minutes. I do not appreciate the service I received. Lerato is disrespectful and lacks the s**** of applying common sense in order to resolve an issue. I don't believe she understands her job and why she is put in an office directly linked to the "HELP!!!" button. Instead of HELPING she caused more frustration, the traffic behind me was a nightmare, meaning she inconvenienced other customers aswel all because of her incompetence.