bad service from statff

I am a staff in Festival mall and we use the parking daily. I pay for my ticket and then print a receipt so that i can claim for my parking.<br> But i have a problem that one paying station at entrance 4 does not print receipts and there is no sign to warn you to use other machines.<br> When you call for assistance they tell you to come to the office and get a receipt. How do you expect us to walk down to you office whereas this is your fault and it has been like this for day, you do not fix it or put a sign.<br> They should have asked if they cannot bring in the receipt the following day as i was not the only one in my office with that problem.<br> This is worst parking service ever and the staff have very bad attitude especially the ones in the office.<br>