A company that employs *********** people!!!!

Forest hill mall offers customers 0 -2 hours Free parking . I arrived at the mall at 09:37. 2 hours after that is therefore 11:37. On exist I knew I was covered cause I even went to checkers before leaving which stamped my card which also gives 0 - 2hours free. So at the boom gates, I had called the people cause the card gave an error and I asked the lady wat is going on.she said I must pay for the ticket but I explained to her that I have been to checkers and the mall gives two hours free that's impossible . She then said what mam..what...no u must go pay and she cut the call . I then called again and asked her why and what's going on she said to me ya but I told you go pay for your ticket and cut the call again. So I went to a pay station and it charged me R10 which is for 3 hours. So I called again from the machine and told the same lady now why am I paying R10wen I spoke to her she told me her manager isn't there to help me his job is to be at the bank and she don't kno how long am gna await but I must wait and she ignored me and continued wif the next customer. She is rude and *********** and unable to answer my questions and solve problems wifout shouting at me!!!