Worst ISP service

Where to begin.... IGEN has debited my account 3 times... despite being in over R2000 credit and assurances that I wint be debited again. Then when I've asked to have my credit refunded so we can continue with normal debits I was then again assured it won't happen again and given half a months credit "for the inconvenience" Now our line has been down for almost 3 days following a storm and no one in the Port Elizabeth office has taken note to send out a technician who's vehicle has the capability to get to the problem tower. I've spoken to a manager just to get called back by someone else still not fully aware of the situation! The biggest problem is that IGEN is the only service provider in our area so they are just being lax as they now we have no other options. If internet wasn't biggest form of communication I would most definitely cancel there services. DO NOT USE IGEN if you have any other options... at this point even telkom is a better ISP option than IGEN