IGEN, the internet company that lies!

I live in a block of bachelor flats and have been trying to get internet in my house since Oct/Nov last year. At first I paid my installation fee and two days later IGEN was there to install. This was great. My body Corp had a problem with the internet so I was unable to get it then. I then took up the fight with the body Corp and got them on my side. The agreed to allowing IGEN (which was my choice of providers and not theirs) to install. All the body Corp asked was for a contract. After a month of waiting I called IGEN to find out where the processes was. They kept telling me it was the body Corp that was taking their time. Meanwhile, once confronting the body Corp, IGEN had been lying to me and they were in the wrong and to lazy to do the work. Dec, after every excuse in the book from IGENS side, I asked for my money back. Jan came along and they called me twice, saying all documents are sorted and all parts are ready so I can get internet. I decided to give them a go again and paid the installation fee once again. Tuesday this week I called and was informed that MAYBE they will come and do the installation Saturday. Wednesday my fiancé phoned, spoked to the manager, and was promised that Saturday they will be coming to install. Well its 4pm on Saturday and I still don’t have internet. This is disgusting service. I created so much business for this company and they are to lazy to actually come and do the work. I am not asking for anything for free I am asking for this company to provide a service that I am wanting to pay for. I am utterly disgusted in the way that this company is managed and the way that they treat clients, who, once again, organised a whole complex of work for them. They are a complete disgrace and I would not recommend IGEN to anyone.