Your stuff is not our responsibilty

On multiple occasions we have had issues with IE just not caring about their customers, they treat our shipments however they see fit and when things get damaged, they just say, sorry not our problem, you should have taken additional cover, that's "******ion" because they are basically now forcing us to buy more cover in order to safe guard against their staff and how they handle our packages. They give you all these stickers which you need to have on the box, like Fragile etc. This next sentence is an example not real life, its too make a point. Then their driver trows your box over a customers wall because no one was home, the item breaks and when they return the damaged item Internet Express just says, sorry for you but you didn't take additional cover so its your loss, we refuse to refund you for the damaged shipment. Does this sound fair to anyone, why send the fragile sticker with the item if that still means things will get damaged unless you pay more money.