WHEN A COURIER DROPS THE BALL AND WEDDINGS SUFFER

Finding the perfect prop for a close friends wedding I bought it and checked out a shipping order with Internet Express Couriers Thursday the 21st of February (the wedding being today, the 2nd of March I figured there was plenty of time). By Wednesday the 27th when it had not arrived and starting to panic I called Internet Express where i spoke to Shannon who by all accounts was great, he took greed the package should have arrive a couple of days earlier and assured me that he would look into it. When I had heard nothing by later that day i phoned again and spoke with another consultant who inadvertently revealed while talking to someone else on the phone that internet Express hadn't even processed the order or assigned a courier until that day (a day short of a week after placing it!). I explained the urgency of the delivery and she assured me that they had 'pulled out all the stops' in order to have it to me Thursday (the next day) failing that Friday. I asked her to have a member of management phone me to discuss the matter because i wasn't happy with the way things were looking and once again I was assured I would be contacted by management. It is now Saturday the 2nd of March, in half an hour I leave for the wedding...still no delivery, still no updates, still no promised call from management...thank you Internet Express, you really have proven yourselves to be a hit or miss operation.