Useless no provision made DEAD IN WATER!!!!!!

Lines gets cut off while holding and this is done by Internet Express themselves and not high call volumes as they set out. Trying to put cloth over a persons eye. Every year this time every last company knows the story and makes previsions. There is no excuse at all. Waiting almost a week for my parcel??????? GET YOUR OFFICE IN ORDER!!!!!!!! Wonder what will happen if BOB and other companies stop using there services and what excuses will be used then????