Unprofessional and major delays (UA***)

This courier company was supposed to deliver my parcel on Tuesday and failed to do so and they contacted me on Tuesday evening that the driver said my phone was on voicemail...it was surprising because my phone was on the whole day and never got a missed call from them or their driver or s voicemail notification nor a call from the estate security gate informing me of their arrival.

I never heard from them on Wednesday.

Today, Thursday morning I get a call that they couldn't get my full address, which was fully supp**** to them upon purchase including my house no. And the estate name plus the city.

I was then told that I will receive my parcel on Friday...I mean how *********** and unprofessional can they be and the nerve for them to not even apologize for their delay and failure to meet customer expectations, I was spoken to as if I was made a favour for them to deliver on Friday and by the way I need the parcel today(Thursday)...

Instead of making up for their professionalism by at least delivering today they rather give me the middle finger by delivering 4 days later.