Terrible Customer Service

I have been using your services for almost 2 years now and I'm appalled at how we were treated today by driver and administrator over the phone.

It is clear that internet express is no longer interested in making things easier for the customer.

We requested a courier over internet as we usually do, 90% of the time we print out the waybill. But on the rare occasion where we don't print it out because our printer isn't working or we've run out of ink, the driver usually allows us to manually fill out a waybill slip because this makes it easier for us. We really appreciate it from drivers who do this because it saves us from having to go else where just to print out one waybill.

But today driver refused to give us a waybill slip and the office person also refused and spoke to me very rudely. He even said it's okay for me to take my business elsewhere. Which is very arrogant.

I felt that you are wasting your own time and resources in this case because now the driver has to come back tomorrow all because we were not permitted to fill in a slip as we usually would have done.

Thank you for your service thus far and we will be taking our business elsewhere.