STOP USING INTERNERT EXPRESS!!!

I ordered merchandise and the company used Internet express for delivery. The whole transaction was concluded on Sunday evening. Monday evening I received an email informing me that the parcel is on my way as it was collected from the hub. It's four days later nothing has changed on the status, when I call there is no answer. I just wonder why these big businesses don't read reviews because the feedback is there this business sucks, worst service ever.