Shocking Customer Care

Shocking service - pathetic communication and complete lack of interest. I have NEVER dealt with such *********** people in all my life. My parcel is late and the call centre cannot give answers as the driver's cellphone is " on voicemail" - when I followed up with the question" and now what?" - then I was placed on hold again and again the Call Centre cannot get hold of their own driver - but no worries - they happy to let the client experience anxiety and panic - HORRIFIC COMPANY - I have dealt with couriers for years - this is by far the VERY WORST service