Proper *** service from CT Internet Express

I have had 3 incidents with the Cape Town delivery guys for Internet Express. The Joburg side is brilliant, but CT has some serious training they have to do with their drivers. My parcels are marked FRAGILE and yesterday the driver not only delivered the parcel to the wrong address, but threw it over the wall... with a FRAGILE sticker on it. They also like to not like to get out of the delivery van so will just sit outside a doctor's office honking, expecting the staff to come outside... this carried on for 3 days. And also don't bother putting special delivery notes into the waybill, as they will simply be ignored. I have requested claim forms for the broken items, but to date, no response even though a ticket with support was lodged with multiple requests for escalation.