More Pathetic Service from Internet Express

I ordered a single blind from Blinds Online, which was collected by Internet Express on 13 August. According to the tracking information on your website, the parcel was scheduled for delivery between 17 and 18 August.

On 21 August, I contacted Internet Express to obtain an update on the delivery status. The agent I spoke with advised that he would contact the Pietermaritzburg branch and call me back within two minutes. Unfortunately, I never received the promised call.

I contacted Internet Express again later that day and was asked to hold while my query was being investigated, but the call was disconnected. Although I subsequently received a return call, the line repeatedly dropped before any useful information could be provided.

As things stand, I still have no update on the whereabouts of my parcel or an indication of when it will be delivered. The lack of communication and follow-through has been extremely frustrating, and I would appreciate an urgent update on the status of my shipment and a confirmed delivery date.

Blinds Online - Please stop using Internet Express else I will stop using you.