LOST and NO REFUND!

<p>On the 28th of october I purchased couriering from internet express for a package to be sent from durban to johannesburg for a client of mine. Two weeks went by and no package was delivered to my client. I then proceeded to email the company on the 11th of october to find out what went on and where is my package now. They tolf me they will search their warehouses and will get back to me soon. The 13th of october came and i emailed again only to be told they are still searching. The 17th of october i emailed again only to be told once more that they are still searching but could i send the invoices for the product. I screenshot the invoice and sent it to them and they asked for banking details and i gave that as well. The 2nd of november came and stil no refund! I then proceeded to email them again only to be told to then reforward the invoice again and got a response back that the manager has received and will process the refund. The 11th of november i then emailed again as they still had not done the refund and the lady emailing me said that she has now resent the manager the emails again and that now apparently they cant use the screenshots they need the actual invoice, so i sent them the email from the cosmetics company with the invoice directly from the company itself. On the 15th of november i sent every single invoice asked for, I had to even convert to PDF form and chnage from dollars to rands and resend every single document twice i might add. The lady then emailed me back stating she has forwarded every single invoice now to the manager now and that it akes 48-72 hours for a refund to be done. The 24th of november came and i emailed again seeing no refund has been done and this time in fact they ignored my emails and did not bother to even reply. At this stage my client was so fed up that she emailed them herself asking for the refund to be done , to be then told my the manager "vicki" That they have time and time asked for the invoice and the delay is not on their side but mine and that they cannot crefund and invoice that is in dollars , yet i sent every single invoice and changed it to rands for them as well only to be looked like a complete and utter **** to my client. Till this day the refund has not been done, neither do they bother to respond to my email and neither to they care. They are the worst courier and are so horrible to deal with! they give you the run around and make you waste your time and then turn the fault onto yourself when they lost the expensive item! NEVER EVER WILL I USE THEM AGAIN! If i have to take some sort of action so be it, i am on my last nerve with them! Absolutely DISGUSTING behaviour from them!</p>