Lack of communication and refund.

In July, I requested two packages to be delivered and only one was picked up and delivered but that is due to my own mishap. I then requested a refund for the second package as the receiver was unavailable due to an emergency and we were both unsure for how long. The policy states if DELIVERY has been attempted then no refund but the item hadn't even been picked up. In August, I again, asked for a refund. I have since received no communication or the refund I’ve been asking for. It’s been nearly two months now.