INTERNET EXPRESS - POOR SERVICE

This is the second time I'm receiving a delivery from them. Spend the entire day home waiting for my parcel to be delivered after receiving an email that the parcel will be delivered. Checked on the status later during the day only to se that the delivery was returned as I live in a security estate without access. 1. I live in a complex with access control, access was given to other deliveries I have received. 2. The driver had the option of phoning me. 3. I also happen to be a trustee with access to camera footage; Internet Express was NOT at the Gate at ANY POINT IN TIM yesterday.

Logged two queries on line; phoned their call centre this morning; was promised delivery TODAY! When I track the parcel it is NOT OUT FOR DELIVERY! Also no response to the online queries.