Internet Express? more like Internet DISTRESS!

Wish I could give a negative 1000 stars. This is my second tango with this courier, both experiences being horrifying. I really wish suppliers/online stores would stop using them! Certainly it can't be that a customer must call and follow up on their parcel daily, each day being promised a callback from their call center to give feedback and then that call never comes? Tracking timeline rarely updates, expected delivery dates jumping forwards in time with no valid reason or explanation... They sit with all your contact details but when you ask them to call the driver with your package they apparently can't? How bizarre that a driver can sit with so many packages in their delivery van, items of great value yet they "can't" be called? Sure buddy...

The first time we hit the wall with this courier it took 4 days over expected delivery date where we had to call all sorts of people to finally get to an area representative who used the most vulgar language and unprofessional conduct of talking to us. Suppliers must really take greater care into researching what courier services they want to trust with their deliveries to their customers as the sweet taste of a fabulous shopping spree turns sour quickly when a terrible courier service spoils it.

By the way, Aramex can get a parcel from CPT to Mbombela overnight or max 2 days and I am updated every step of the way, I never have to call anyone just saying.