INTERNET EXPRESS BAD SERVICE

BAD SERVICE. THEY KEEP TELLING ME THEY WILL PHONE ME BACK, THEY NEVER DO. THEY LIE ABOUT PARCEL BEING COLLECTED. THEY KEEP TELLING ME THEY WENT THERE TO COLLECT MY PARCEL WITH A BAKKIE AND THEY NEED A TRUCK AND THE TRUCK WILL GO THERE, TODAY. SAME STORY EVERY DAY. I HAVE AN EMAIL FROM HIRSCH CONFIRMING THAT MY PARCEL HAVE BEEN COLLECTED ON THE 30TH OF MARCH. IT IS THE 7TH OF APRIL AND THEY STILL CANNOT TELL ME WHERE MY PARCEL IS.