Horrible handling of fragile items

Shipped a parcel that was damaged beyond the normal "oops we dropped it" damage level. Hard drives that were clearly marked as fragile on the shipping manifest never got a fragile sticker, and arrived looking like they were run over by a forklift or something. The delivery driver even went as far as to assure the recipient that the items would be fine and that they shouldn't worry about it, it was just "a small accident". The box was crushed, Hard drive PCBs (the green boards for those who don't know) were cracked, metal casings dented and bent, and this was all through multiple layers of bubble wrap. Damage claims procedure had lackluster communication, where I had to phone multiple times to get feedback on what the next steps would be due to a lack of any email communication stating said steps etc. After two weeks of back and forth with the lackluster communication the claim was denied because "second hand goods aren't covered", and the subject of the driver stating goods were fine was never addressed during the entire process. 1 star for at least responding to phone calls.