HELL NO......

Ordered something via the net, which had to be returned. Never would I recommend internet express - the worst ever. They send you an email at 11h00 for a collection that will be done between 08h00 and 16h00 from a residential property. Soooo, one has to lose a days wages as they are unable to give an indication on when they may be in the area. Well it is now 16h00, after phoning at 15h26, 5 times, was told that they would be here at 15h50 then another call to tell me no, 16h00. Now 16h05 and still no collection. After asking for the manager 6 times out of pure frustration, I lost my temper. I called back to only speak to the manager that was not there 2 minutes before?????????

They will make you wait on the phone while they call the driver, they will not call you back and inform you, so besides losing wages you now have to pay for a call. Really the service....... I have worked in the industry, but they still make you out to feel like an idiot. At least when I call Fastways and let them know that there is a collection - they tell you that they will be in the area at a certain time. This is the normal way a courier company works, but not Internet Express.

Then get moaned at cause I called the JNB number, well there was no number for DBN neither on their waybill or email??????? Well let me now go an google the number as they still have not arrived.

Best of luck.