Extremely Poor Service and No Accountability

My delivery was scheduled for yesterday or today, yet when tracking the parcel, there has been no movement since the 23rd.

After contacting customer service, I was told the driver left my package for no clear reason and that the delivery was future-dated, without any proper explanation. This is completely unacceptable.

What makes this worse is the total lack of communication. I called customer service three times, and on each occasion, I was promised a call back none ever happened. I also sent an email and received no response.

I spoke to Lebohang Maditlhaba, who was unhelpful and had an attitude, and later Portia, who repeatedly said “I’m not sure” and offered no solution. There was no ownership, no urgency, and no accountability shown at any point.

This experience has been incredibly frustrating. Internet Express has demonstrated incompetence, poor customer service, and complete disregard for customers. I am still waiting for my parcel, with no clear communication or resolution.

Based on this experience, I would not recommend Internet Express to anyone.