Extremely Poor Courier Service – Unacceptable Experience

I am beyond frustrated with the way Internet Express Courier, WebAfrica’s delivery partner, has handled my order. Two days in a row, I received “failed delivery” emails without a single call or attempt to contact me. I even updated my delivery address to make things easier, yet the same issue occurred again. When I called, I was told the driver marked me as “unreachable” — but how can I be unreachable if no one even tried to call? This level of service is unacceptable. I urgently needed that parcel and these repeated failures have caused major inconvenience. If WebAfrica values its customers, they need to hold their courier accountable and improve communication immediately. Tracking number and failed delivery emails available on request.