Disappointed to say the least

They initially misrouted my package, the customer services person had a laissez faire attitude when I called to ask about my package. She was unwilling to provide a concrete delivery date and would not communicate transparently and had different stories whenever I would follow up. It was only when I involved their boss that things started to move. They eventually delivered using a 3rd party, (Gina from VDMS) who was shockingly rude (shouting at the customer about "last minute deliveries?". To put it politely, I do not wish the experience I had with them even on people I do not like.

I will not be buying from the store that uses them as courier service again, even though the store's service was excellent. I would just rather not have to deal with the inconvenience of paying so much money for a delivery only to have to struggle and plead to receive something I have paid for.