business thats masquerading as a courier company

Pathetic courier company with no accountability, a parcel has just vanished in their care, they cant contact their own branches as "they put the phone down on us" - will take my business elsewhere. they dont even collect on the day expected, they go the next day or a few days after that. each driver in each town seems to have their own rules, there is absolutely no accountability with this company, please do not use them, 60% of your pacakges will make it, the rest will be broken , lost and the company management and staff play dumb. too good in putting the phones down on customers, this company will be in liquidation in a few years.